Data Deletion

Mellobase allows you to request deletion of your Mellobase account and information associated with it, including information received through a connected Instagram account.

How to request deletion

Email privacy@mellobase.com from the address associated with your Mellobase account. Use the subject DELETE MY ACCOUNT for full account deletion or DELETE MY INSTAGRAM DATA to request deletion of information collected from Instagram. If you no longer have access to your registered email address, explain that in your request.

We may ask you to verify account ownership before acting. Once verified, we begin processing your request promptly and delete applicable personal information and connected-platform data from active systems as soon as reasonably possible. We aim to complete ordinary requests within 30 days of verification, sooner where reasonably possible. We do not impose an automatic 30-day restoration period.

Because Instagram is currently an integral part of the creator profile, a request to erase Instagram information may also require closing your Mellobase creator account. We will explain this when handling the request.

A minimal record of the deletion request may be retained for up to 12 months, and restricted backup copies expire according to their backup schedule. Deleting information from Mellobase does not delete your Instagram account or information retained independently by Meta.

More details are available in our Privacy Policy.